Terms and conditions

General terms and conditions:

  1. Climbing and mountaineering are hazardous activities with a danger of personal injury or death. Although we take every care to minimize these risks, participants should be aware of and accept these risks and be responsible for their own actions and involvement. Neither Hard Rock Wspinanie Climbing School nor any of its representatives will be responsible for any illness, injury or death sustained during activities unless proven negligent in court.
  2. Several factors outside of our control will determine and dictate what can be reasonably accomplished during courses/activities. The most influential factors will be the weather and the physical and mental fitness of participants. The Lead Instructor may change or cancel a course/activity, at any time, if he believes that to continue as intended would place himself or any member of the party at risk.
  3. We will not be liable for any uninsured losses of client property.
  4. You are responsible financially for equipment which is hired to you during the course. You must take reasonable care to make sure that you can return all equipment at the end of the course. If some equipment is missing we may ask you to pay for this.
  5. We strongly advise undertaking exercise before attending a course to improve your fitness and strength. Our courses are intense and will require you to be in good shape.
  6. You should seek advice from your doctor to be sure that your health is excellent and you can attend a climbing/mountaineering course.
  7. We reserve the right to change T&C at any time without notice.
  8. We reserve the right to occasionally send you information on products, services, special deals, and promotions. You can opt out of our newsletters at any time. We will not sell or disclose your name or email address to third parties companies.

Booking conditions:

  1. We do not sell package holidays. We can only recommend a good hotel/hut and help with transport. You will be responsible for paying for those services directly to the providers. If you wish you can book alternative accommodation or transport to those recommended.
  2. The price at the time of booking covers the cost of organization and delivery of the proposed course and activity by Hard Rock Wspinanie. Transport, accommodation and meals are not included in the price.
  3. When making your booking it is implied and accepted that you have read and understood the general T&Cs, booking conditions, risk statement and cancellation conditions.
  4. In order to reserve a place on courses or activities, you must submit a completed booking form and pay the deposit fee.
  5. You must provide us with any medical information which could be related to climbing/mountaineering.
  6. We strongly advise you to have travel/personal insurance which covers rock climbing/mountaineering/skiing for the period of your course/activity.

Cancellation conditions:

  1. We understand that from time to time it is necessary to change plans and, therefore, have a straightforward cancellation policy in place.
  2. If bookings are cancelled by a customer the course fee or deposit is not refundable. We can offer another course date or an alternative course or private tuition.
  3. In the unlikely event of a cancellation by us, all monies paid by you to Hard Rock Wspinanie will be refunded to you.
  4. We won’t pay any compensation or refund the deposit for changes/cancellation to our courses/activities caused by any government or administrative-imposed travel and tourism restriction, closure and lockdowns due to pandemic outbreaks, war or threat of war, riots, civil strife, terrorist activity, natural or nuclear disaster, extremely severe weather or similar events beyond our control.
  5. We won’t refund monies or pay any compensation due to sickness, injury, lack of fitness or lateness of the participant on the course and his/her inability to participate in the activity.
  6. If due to covid restrictions forced by government or local authorities we can’t run a course on time and we have to postpone the date, together with a client will work hard to find an alternative date later in the year or a next year to accomplish his reservation. We won’t be able to return the client deposit but it will be permanently valid and the client can use it against the other course in times when there are no covid restrictions. We are not able to pay any compensation.

Acknowledgement of risk:

  1. All mountaineering associations recognize that climbing and mountaineering are activities with a danger of personal injury or death. Those participating in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.

Private Policy:

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